Inbound Yoga Club e.V. - business conditions

Terms and conditions - Inbound Yoga Club e.V.

Last change 20.11.2007

Dear Traveller,

please read our terms and conditions carefully. By booking one of our tours you agree to them. The are valid for all tours offered by the tour operator Inbound Yoga Club e.V. (called tour operator throughout the document).

1. booking, confirmation
2. payment
3. services, prices
4. tour guides
5. discount for children
6. changes of service and prices
7. cancellation by the traveller before start of the tour, cancellation fees
8. rebooking, replacement
9. travel insurances
10. cancellation by the tour operator
11. extraordinary circumstances - force majeure
12. compensation
13. liability
14. exclusion and transfer of claims
15. passport, visa, customs, foreign currencies and health
16. privacy
17. jurisdiction / general


1. booking, confirmation

1.1 By booking a tour you bindingly offer a travel agreement to the tour operator. The travel agreement becomes bindingly for the tour operator when he confirms the booking and the tour price in written form.

1.2 The booking is done by the person doing the booking process (referred to as the client) also for all other persons mentioned as travellers in the booking. The client is responsible for all contractual obligations for all persons mentioned as travellers in the booking by accepting a separate agreement about this responsibility.

1.3 During or immediately after signing the travel agreement the client receives a written confirmation (1.1, sentence 2) containing all important details about the booked travel service.

2. payment

2.1 After signing the travel agreement generally an advance of 20% of the total amount of the booked travel service becomes due.

2.2 The rest of the total amount of the service becomes due, when it is clear that the tour will be conducted as booked and the tour documents are ready (but at least 60 days before travel).

2.3 The amounts of the advance, the rest and if applicable the cancellation arise from the confirmation. Cancellation fees (number 7), fees for rebooking, processing and individual tour arrangement according to number 3.3 are to be paid immediately.

2.4 Generally the advance becomes due within one week after signing the travel agreement.

2.5 Payment can be done through any explicitly offered payment method.

2.6 The payment method can only be changed up to 60 days before travel.

2.7 If the travel documents are not delivered until 4 days before travel please contact immediately the tour operator or the travel agency where you booked the tour. If you do a short-term booking you will receive the travel documents according to individual agreement. For your own sake we advice you to check carefully all travel documents.

2.8 In the case that you do not pay the due amounts and the payment ist not done even after delivery of a reminder the tour operator has the right to cancel the travel agreement. In this case the tour operator has the right to demand cancellation fees according to number 7.5 as compensation. If you do not pay due amounts the tour operator has the right to charge dunning costs of 10,- Euros for the second reminder.
 
2.9 Expenses for ancillary services such as applying for visa are not included in the tour price.


3. services, prices

3.1 The services agreed upon in the travel agreement are described in our material about the tour presented to the public, such as catalog, flyers, website etc as well as the travel documents and the booking confirmation. Before booking the tour operator has the right to change the description of the tour services. The client will of course be informed about these changes before booking.

3.2 flights
The tour operator points out that on direct flights intermediate landings may occur according to the flight plan of the airlines. The final decision about the flight times is incumbent on the tour operator with the travel documents. Informations about flight times given by travel agencies are non-binding. On certain flights a seat reservation is possible (8 Euros per run). Please note advices in the tour description. On charter flights and scheduled flights the free baggage is usually 20 kg per person (also for children of 2-11 years) plus one small hand luggage. Additionally special baggage may be transported by the airline with a possible additional charge if the client informs us on time. The additional charges are to be requested from the airline which alone is responsible for the organisation and execution of the carriage as well as collection of the charges. The transport of the special baggage from destination airport to the hotel and back is up to the traveller. We recommend you to transport money, valuables, technical equipment and medicine only in your hand luggage.

3.3 special requests, individual tour arrangements
Travel agencies are only allowed to receive special request if these requests are indicated as non-bindingly. The tour operator is keen to satisfy your desire for special services not mentioned in the service description for the tour. Travel agencies are not allowed to make any kind of agreement with the client which differs from the service description except they have a special permission from the tour operator. For rebooking flights the tour operator reserves the right to charge a service fee additionally to the extra cost for rebooking.

3.4 prolonging the tour
If you like to stay more time at your resort please speak as early as possible with your tour guide. We gladly prolong your stay if accomdation and transport is available. The cost for prolongation are to be paid there directly to the tour guide. Please consider the maximum time for travel, the costs for prolongation and the validity of your travel insurances and your visa.


4. tour guides
On the offered tours you will be accompanied by tour guides. Details, addresses and telephone number you may receive with your tour documents, if necessary. In case of complaints please consider paragraph 13.


5. discounts for children
For this the childs age at the beginning of the tour is important. Independent of this the age of each child has to be mentioned when booking. In case you want to book for an infant please contact us personally. In case of mentioning the wrong age of a child the tour operator has the right to charge the correct difference plus a fee of 30,- Euros additionally.


6. changes of services and prices

Changes of particular tour services, which become necessary after booking and are not against good faith are only valid as long as they are not reducing the overall tour.
The flight times are as mentioned in the ticket. If these times change (for example due to overload of the international air space) delays, cancellations or route changes may occure. Possible claims for liability remain untouched, especially if these changes come with defects. The tour operator is obliged to inform the client about these changes immediately.


7. cancellation by the client before tour start / cancellation fees

7.1 At any given time before tour start you may cancel your booking. Important is when your cancellation request arrives at the tour operators office. It is recommended to cancel in written form and to call for confirmation.

7.2 If you cancel or cannot take part in the tour for reasons for which the tour operator has no responsibility (except paragraph 11) the tour operator looses it's entitlement for the tour price. Instead of this the tour operator can charge a cancellation fee according to his expenses.

7.3 Cancellation fees are also to be paid if the traveller is not punctual and misses his flight etc. or cannot take part in the tour because of a missing document (visa for example). 

7.4 The general cancellation fee per person is:

    until 61st day before tour start: 20% of the full tour price
    from 60th. day before tour start or in case of not taking part in the tour: 100 % of the full tour price


8. rebooking, replacement

8.1 If managable the tour operator will accept changes in the booking. Such changes can be changing tour date, tour destination, place of origin, type of accomodation or transport and rebooking of flights. 

8.2 Until tour start the traveller can demand that another person takes his rights and duties from the travel contract. The information has to be given in written form to the tour operator. The tour operator can deny the request in case the person is not fit for the tour or it is against the law that this person takes the place of the client.
The additional costs of the the changes plus a changing fee of the tour operator have to be paid entirely by the client. 


9. travel insurances

The tour operator does not offer any kind of travel insurance. For travellers from outside the European Union a travel health insurance is required.


10. cancellation by the tour operator

10.1 The tour operator has the right to cancel the travel contract immediately if the the tour is disturbed by the client despite of warnings. That is also valid if the client behaves against the contract in such a way that it justifies the cancellation. The tour operator still holds the entitlement of the tour price. The troublemaker hast to pay all additional costs of return transport. The tour operator does not have to refund any part of what has been paid to him for the tour, regardless of any kind of saving on his side arising from this cancellation. 

10.2 In the case of not reaching the minimum amount of travellers mentioned in the terms and conditions for opening a group the tour operator has the right to cancel the tour until 61 days before travel. The tour operator immediately informs all clients about this as soon as it becomes clear and refunds the full amount of money paid by the clients. A written eplanation will be sent to the clients immediately.


11. Extraordinary circumstances - force majeure

11.1 If the tour has to be cancelled due to force majeure which was not foreseeable during booking both the client and the tour operator have the right to cancel the the contract according to these circumstances. The additional costs of return transport are to be paid equally by both parties. Any other additional costs the client hast to pay.

11.2 Please inform yourself about your travel destination before travel!



12. compensation

If a the tour operator does not provide a service promised in the tour description the client has the right to demand compensation. The tour operator has the right to give compensation in form of another service of the same or higher value. The tour operator has the right to deny compensation if it requires unreasonably high expenses or effort.


13. liability

13.1 In case of a defect the client has the right to demand compensation, except if the defect is caused by a circumstance for which the tour operator is not responsible.
 
13.2 There is no liability of the tour operator for loss or damage which are not bodily harm as long as it was not caused by the tour operator's gross negligence or deliberate intention. This is also valid in case the tour operator is responsible for the loss or damage due to a fault of a contractor.

13.3 Participation in sports and other holiday activities is the clients responsibility. The tour operator is liable for accidents during sporting events and other holiday activities only if it is his fault. The tour operator recommends to contract an accident insurance.

13.4 Transportation is conducted according to the terms and conditions of the actual transportation company which can be made accessible if desired. Every client is responsible for his own punctuality.

13.5 Every client is obligated to collaborate in minimizing disturbances during the tour and to avoid or minimize loss or damage.

13.6 In case of reasonable complaint the client has to communicate immediately with the tour guide. Loss, damage or delay of luggage or merchandise have to be claimed to the airline in the proper way as soon as possible. Usually airlines reject such claims if the paperwork is not correct. The client also has to inform the tour guide and/or tour operator immediately about the loss, damage or delay of luggage. If the client fails to inform about or claim the loss, damage or delay due to negligence or fault he looses any entitlement.

13.7 Tour guides are not authorized to recognise any kind of claims.


14. exclusion and transfer of claims

14.1 Claims due to defects in the service of the tour operator have to be made within one month after the official finish of the tour. In your own interest it should be done in written form. After expiration of the deadline the claim can only be made if the client proves that he could not have done it before. 

14.2 Travel agents only act as an intermediary for conclusion of the travel contract. They are not authorized to recognise any kind of claim made by the client.

14.3 Claims to the tour operator cannot be transfered to other persons, except to relatives also travelling in the same group.


15. passport, visa, customs, foreign currencies and health

15.1 The tour operator is able to inform the client about requirements regarding passport, visa and health for travelling to the country of destination. For citizens of other countries the consular service of their embassies holds the necessary information.

15.2 The tour operator cannot be held responsible for receiving visas in time. If the tour operator provided the service of filing your visa application he can only be held responsible for delay if he directly caused it. Please consider that in some cases it might take up to serveral months from application to issue of the visa. 

15.3 The client is responsible for following all important regulations. The client hast to bear all costs arising from not following these regulations, except if the tour operator failed to give correct information due to his negligence or deliberate intention.

15.4 Regulations for foreign currencies differ from country to country. Please be informed about these regulations and follow them strictly.

15.5 Several countries demand proof of vaccination. Please ask for information in the respective embassy before travel.


16. privacy

See our section about privacy.


17. jurisdiction / general

17.1 The ineffectiveness of one of the sentences in these terms and conditions do not render the other sentences ineffective. They stay effective as they are.

17.2 German law applies. The place of jurisdiction is Berlin.
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(C) Inbound Yoga Club e.V. - date: 5.2.2012, time: 14:21:31